AREAS OF RECOGNITION

Leader in African travel, Customer experience Safety Security tourism and hospitality

Benchmarking authority

World Travel Awards, an independently assessed travel accolade, voted by industry professionals and consumers worldwide.

Achievements

Africa and Indian Ocean, Africa’s Leading Airport

Placement

Cape Town International Airport won Africa’s Leading Airport for the third consecutive year.

World’s Top 100 airports

Benchmarking authority

Skytrax World Airport Awards are based on a customer satisfaction survey across over 500 airports globally.

Achievements

Two of our airports were recognised in the top 35 airports in the world.

Placement

  •  Cape Town International Airport was declared Best Airport in Africa.
  • King Shaka International Airport the Best Regional Airport in Africa.
  • King Shaka International Airport also won accolades for the Best Airport Staff in Africa (5–10 million passengers).

Customer experience

Benchmarking authority

Airports Council International (ACI) Airport Service Quality (ASQ)

Achievements

Four of our airports scooped awards in the Airports Customer Experience ASQ departure awards.

Placement

Best airport by size and region, Africa, 5–15 million passengers:

  • King Shaka International Airport

Best airport by size and region, Africa, under two million passengers:

  • 1st – George Airport
  • 2nd – Kimberley Airport
  • 3rd – Upington International Airport

Safety

Benchmarking authority

ACI Africa Airport Excellence in Safety (APEX) Award

Achievements

Recognition of the best African airports in terms of airport safety, which is considered as main pillar of the air transport industry.

Placement

  • King Shaka International Airport – first place winner, in the Safety Award 2019: Best airport in Africa category over 20 000 Air Traffic Movements.
  • Port Elizabeth International Airport – third place winner in the Safety Award 2019: Best airport in Africa category over 20 000 Air Traffic Movements.
  • East London Airport – first place winner in the Safety Award 2019: Best airport in Africa category between 10 000 – 20 000 Air Traffic Movements.

Security

Benchmarking authority

South African Civil Aviation Authority (SACAA) Civil Aviation Industry Awards 2019

Achievements

Our airports took the top honours in the Aviation Safety category.

Placement

  • Cape Town International Airport was the winner

  • King Shaka International Airport was the first runner-up

Customer experience

Benchmarking authority

SACAA Civil Aviation Industry Awards 2019

Achievements

One of our airports was recognised in the Aviation Innovation category, which acknowledges the development or implementation of an innovative approach, product or service.

Placement

  • O.R. Tambo International was the second runner up

Environment and sustainability

Benchmarking authority

SACAA Civil Aviation Industry Awards 2019

Achievements

Two of our airports were recognised and Aviation Sustainability and Environment category.

Placement

  • O.R. Tambo International was the winner
  • King Shaka International Airport was the first runner up

Carbon and environmental management

Benchmarking authority

ACI Airport Carbon Accreditation programme

Achievements

Four of our airports received a Level 2 certification and two of our airports received a Level 1 certification.

Placement

  • O.R. Tambo International Airport and Cape Town International Airport for a second consecutive year, and King Shaka International Airport and Port Elizabeth International Airport for the first time.

  • George Airport and Bram Fischer International Airport obtained Level 1 certification, the latter for the first time.

All nine airports have achieved ISO 14001 Environmental Management System Certification (ISO 14001:2004) in accordance with the 2015 version of the standard.

Customer experience

Benchmarking authority

Top Employers Institute

Achievements

Airports Company South Africa recognised as a certified “Top Employer” in the Public Sector category.

Placement

Airports Company South Africa recognised as a Top Employer for the 10th consecutive year.

This prestigious certification is benchmarked against other top companies in the country with regard to all human resources policies and practices, including but not limited to reward and benefits, talent acquisition, learning and development.